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Terms & Conditions

These Terms govern your relationship with the operator of drakecasino as presented on drakegold.com. By accessing or using any part of the website, you agree to be legally bound by these Terms. Effective date: 1 January 2025.

Definitions

  • Operator: The entity managing and controlling all aspects of drakecasino via drakegold.com. See Contact Information section for current contact details.
  • User: Any individual accessing, registering or interacting with the online casino services on drakegold.com.
  • Player: A User who has completed account registration and participates in wagering or casino games.
  • Bet: Any sum of money or equivalent value staked by a Player on any casino game, sports event, or other gaming activity.
  • Bonus: Any promotional credit, free spin, cash-back, or other incentive offered by drakecasino at drakegold.com subject to specific terms.
  • Wager: The act of placing a Bet using real funds or Bonus credits.
  • KYC (Know Your Customer): The process by which Players provide official documents verifying their identity, age, and residence, as mandated by law.
  • AU Law: The laws and regulatory frameworks in force within Australia relating to gambling, data privacy, and financial transactions.

Account Registration

Eligibility and Age Verification

  • Minimum Age: Only Users who are at least 18 years old and legally permitted by AU law may register and play at drakecasino on drakegold.com. Registration by minors constitutes a breach and results in immediate account closure.
  • KYC Documentation: To comply with AU anti-money laundering and gambling regulations, Players must provide valid identification (government-issued photo ID, proof of address, date of birth) upon request during registration or prior to any withdrawal.

Account Creation and Obligations

  1. Registration Process: Users must complete the online registration form, provide accurate contact information (including email), and set a secure password. Email verification is required; Users will receive an activation email which must be confirmed before account access is granted.
  2. User Responsibility: Players must submit only truthful, complete, and up-to-date personal information. It is the Player's duty to maintain password confidentiality and to inform drakecasino immediately of any actual or suspected unauthorized account use.
  3. One Account Policy: Each User may register only one account per AU citizen or resident. Duplicate, misleading, or fraudulent registrations are prohibited and will lead to account termination and possible forfeiture of funds.

Betting & Gameplay Rules

Placing Bets

  • Minimum/Maximum Bets: Each game may specify its own betting limits. These will be displayed within the game interface. No Bets below or above stated thresholds will be accepted.
  • Types of Bets: Only game-supported and explicitly offered wager types are permitted. Any off-system or unsolicited bets are void.

Bet Cancellation and Modification

  1. Finality: Once a Bet is confirmed and accepted by the system, it cannot be canceled or modified by the Player, except in case of proven technical error or system malfunction attributed to drakecasino.
  2. Operator Right: drakecasino reserves the right to suspend, void or correct Bets in cases of technical malfunction, regulatory breach, or fair play violations, always in accordance with AU law.

Conduct Standards

  • Live Casino and Chat: Players must interact respectfully, refraining from offensive, discriminatory, abusive, or unlawful conduct. Violation may result in chat suspension or permanent account closure.
  • Fair Play: Any form of cheating, collusion, use of unauthorized software (bots/scripts), or misleading information will result in account closure, forfeiture of winnings, and reporting to authorities as required by Australian law.

Bonus Terms

Activation & Wagering Requirements

  • Bonus Claim: Eligibility, activation process, and specific rules for each Bonus promotion are described in corresponding offer details on drakegold.com.
  • Wagering Obligations: Unless stated otherwise, all Bonuses are subject to a wagering requirement of at least 40x bonus amount. This requirement must be met within 30 days of Bonus credit (no later than 31 January 2025).

Prohibited Activities

  • Abuse: Any attempt to exploit Bonus offers via multiple accounts, minimum-risk betting, or manipulation of gameplay is strictly forbidden and will void all related winnings.
  • Loyalty Points & Free Spins: Specific game restrictions may apply. See Bonus Terms per promotion for exclusions. No Bonus can be used on games designated as "excluded" in the promotional terms.
  • Combining Promotions: Unless explicitly authorised, Players may not combine multiple active Bonuses, nor stack ongoing promotions. Only the most recent active Bonus applies. Breaches may lead to Bonus forfeiture.

Responsible Use

  • Self-Exclusion: Players may request exclusion from Bonuses or gambling promotions at any time by contacting [email protected]. Exclusion is effective within 24 hours and remains in force for a minimum of six months (through to 2025).

Payments & Withdrawals

Deposit Methods & Limits

  • Approved Payment Options: Players may deposit funds via supported credit/debit cards, e-wallets, or cryptocurrencies (full list displayed on drakegold.com at time of deposit).
  • Deposit Limits: Minimum deposit is AUD 20. Maximum deposit limits vary by payment method and are detailed in the payment section of the user dashboard.
  • Fees: drakecasino does not charge direct fees for deposits. Third-party processor fees may apply and remain the User's responsibility.

Withdrawal Procedures

  1. Identity Verification (KYC): Withdrawals require full KYC verification as per AU law. Incomplete or false submission will result in withdrawal delays or denial.
  2. Maximum Withdrawal: AUD 10,000 per transaction unless otherwise stated (see official site for method-specific caps). Larger withdrawals may be paid in instalments and subject to enhanced verification and regulatory reporting.
  3. Processing Times: Standard withdrawal processing is completed within 3-7 business days, subject to KYC approval and payment provider timelines.
  4. Bonuses & Conditioned Funds: Any funds derived from Bonuses must meet all wagering requirements before withdrawal requests will be processed.
  5. Refunds: Refunds for Bets or Bonuses are provided only in documented cases of system malfunction or regulatory breach. Such claims must be submitted within 30 days and will be resolved within 30 business days (no later than March 2025).

Regional Compliance Note: All payment and withdrawal operations are administered in accordance with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and related AU financial regulations.

Limitation of Liability

Operator Obligations

  • Game Fairness: drakecasino undertakes to ensure all outcomes are determined by certified random number generators and to maintain honest gaming practices under ongoing technical and regulatory audits.
  • Accuracy: Game results and account balances are accurately recorded using secure digital ledgers. In the event of system suspension or error, drakecasino will endeavour to restore correct account statuses as promptly as possible.

Exclusions and Limitations

  1. Technical Issues: drakecasino shall not be liable for interruptions, delays, or failures caused by third-party systems, internet connectivity, or force majeure events outside its control.
  2. Maximum Compensation: Compensation for any proven, direct, and attributable loss shall not exceed the amount of the Player's last placed Bet or transaction directly affected by the issue.
  3. No Liability for Indirect Loss: The Operator disclaims all responsibility for indirect, incidental, or consequential damages, including loss of winnings, data, or opportunities.

Regional Compliance Note: These limitations apply to the extent permitted by applicable AU consumer and gambling law, with statutory rights preserved where required.

Intellectual Property Rights

  • Copyright Notice: All content, artwork, branding, and software published on drakegold.com are the proprietary intellectual property of the Operator or its licensors. All rights reserved.
  • Restriction on Use: No part of the site (including games, visual assets, logos, or source code) may be copied, distributed, reproduced, or transmitted in any form without prior written authorisation from the Operator.
  • User Grants: By submitting content (reviews, feedback, etc.) to the website, Users grant the Operator a non-exclusive, royalty-free, perpetual licence to use such content for promotional and operational purposes.

Privacy & Data Protection

  • Privacy Policy Reference: All personal and transactional data is collected, processed, and stored in strict accordance with the official Privacy Policy available on drakegold.com.
  • Regulatory Compliance: Data handling procedures adhere to the Privacy Act 1988 (Cth), Australian Privacy Principles, and all relevant AU rules on electronic communications and security obligations.
  • User Rights: Users may request access, correction, or deletion of their personal data by contacting [email protected]. Such requests are fulfilled within statutory timeframes (no later than 30 days where legally permitted).

Changes to Terms

  1. Notification Procedures: drakecasino will notify Users of material changes to these Terms via email (to the address registered on the account), in-site notification banners, or other suitable electronic means.
  2. User Acceptance: Continued use of the site and services after changes take effect constitutes acceptance of the updated Terms. Users may choose to discontinue use and close their account if they disagree with revised terms.
  3. Effective Date: All amendments will indicate the revision date and enter into force no less than 7 days after User notification (or immediately where required by AU law).

Termination & Suspension

  1. Grounds for Action: drakecasino may temporarily suspend or permanently close a Player's account due to regulatory changes, security concerns, suspected fraud or breach of these Terms, or at the User's request.
  2. Procedure: Where possible, the Operator will give reasonable notice of account suspension or closure via registered email. In emergencies (e.g., suspected fraud or criminal activity), immediate action may be taken.
  3. Refund and Payout: Upon legitimate account closure, all remaining real funds (excluding Bonuses and winnings forfeited by rule breach) will be returned to the Player via the original payment method within 30 days.

Legal Protections: Users retain statutory dispute rights under AU law. Account closure does not affect accrued rights or legal obligations up to the date of termination.

Governing Law & Jurisdiction

  1. Applicable Law: These Terms, and all related matters, are governed by the laws of Australia, specifically those in force in the state or territory of the Player's principal residence, unless otherwise agreed or required by law.
  2. Dispute Resolution: In the event of a dispute, Parties are encouraged to seek resolution via drakecasino's formal complaints procedure by contacting [email protected]. If unresolved, the matter may, with mutual consent, proceed to binding arbitration in accordance with the Australian Centre for International Commercial Arbitration Rules or be brought before the competent courts of the relevant AU jurisdiction.
  3. Consumer Complaints: Statutory consumer and gambling protections available under Australian law remain unaffected and may be invoked by Players where applicable.

Contact Information

  • Customer Support: Email: [email protected] (primary contact for all user queries, complaints, and regulatory matters).
  • Payout Queries: Email: [email protected]
  • Rewards/Bonuses: Email: [email protected]
  • Official Website: https://drakegold.com
  • Mailing Address, Phone: Not currently specified. Written support exclusively via above email addresses.
  • Authorised Representative: Hayley Bennett (on behalf of Drake Casino Group, founded 2012, parent company of drakecasino and subsidiary Gossip Slots).